Privacy Policy

1. Introduction

Khao Hom Guesthouse ("we", "us", "our"), located at 76/5 Moo 3, Bang Sao Thong, Samut Prakan 10570, Thailand, is committed to handling the personal information of guests and website visitors with care and transparency. This policy explains what data we collect, why we collect it, how we use it and what rights you have.

This policy applies to all information collected through our website at khaohomths.club, through enquiry forms and during the booking and stay process.

If you have questions, you may contact us at [email protected].

2. Information We Collect

We collect personal information only when it is necessary for the services we provide. This includes:

• Contact details: name, email address and telephone number when you submit an enquiry through our website or contact us directly
• Booking information: flight arrival and departure times, room type preferences and special requests related to your stay
• Payment information: handled through our payment provider; we do not store card details on our own systems
• Website usage data: browser type, pages visited and time spent on site, collected via analytics cookies where consent is given

Legal basis: We process personal data on the basis of contract performance (when you make a booking), legitimate interest (responding to general enquiries), and consent (for analytics and marketing communications).

Retention: Booking and guest records are kept for three years. Enquiry data where no booking follows is deleted after 12 months. Analytics data is retained for 26 months.

3. How We Use Your Information

• To respond to your enquiry and communicate about a potential stay
• To confirm, manage and fulfil your booking including room preparation and shuttle arrangement
• To send operational communications related to your stay (arrival instructions, wake-up call confirmation, shuttle time)
• To improve our website and understand how guests find us (analytics, with consent)
• To comply with legal obligations under Thai law

We do not sell your personal data. We do not use your information for unsolicited marketing without your prior consent.

4. Data Sharing

We share personal data only where necessary:

• Payment processor: to complete secure transactions
• Analytics provider (Google Analytics): anonymised usage data where you have consented to analytics cookies
• Legal authorities: where required by Thai law or court order

No personal data is transferred to parties outside these categories. Where data is processed outside Thailand, appropriate safeguards are in place.

5. Data Protection Measures

• Website traffic is encrypted via HTTPS/TLS
• Access to guest records is restricted to authorised staff only
• Payment data is processed by a PCI-DSS compliant provider
• Physical guest records are stored in a locked, access-controlled area
• In the event of a data breach, affected individuals will be notified within 72 hours where required by applicable law

6. Cookies

Our website uses cookies to function correctly and, where you have given consent, to understand how visitors use the site. Categories include essential cookies (always active), analytics cookies and preference cookies. You may manage your cookie preferences at any time by visiting our Cookie Policy page.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and related regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where there is no longer a lawful basis for processing
• Object to processing based on legitimate interest
• Withdraw consent at any time (this does not affect processing that has already taken place)
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites including map services and review platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

9. Children's Privacy

Our website and enquiry forms are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a child has submitted data through our site, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Material changes will be noted on our website. Continued use of our services after an update indicates acceptance of the revised policy.

11. Contact

Data Controller: Khao Hom Guesthouse

76/5 Moo 3, Bang Sao Thong, Samut Prakan 10570, Thailand

Email: [email protected]

Phone: +66 2 315 7482